Help Center

SHIPPING POLICY OVERVIEW

Shipping destinations:

• Our product is warehoused in the US and we ship domestically and internationally with a very quick one day processing time. Depending on time of order placement order processing may even be reduced to same day processing.

Shipping times:

• Domestic orders:
  Standard Shipping: orders take 3-5 business days to be delivered to you and we ship within 1 business day.
  Expedited Shipping: orders take 1-3 business days to be delivered to you and we ship within 1 business day.
• International orders take 5-17 business days to be delivered and we ship within 1 business days. We will choose the best and quickest shipping carrier at the time of order processing.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping Rates will vary depending on your chosen delivery method, unit quantity and destination. Full price will be displayed at checkout.
  

PAYMENT TERMS

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
• We accept Shop Pay for easy checkout.

Note that additional exchange fee may apply if your currency is other than US dollars.

REFUND POLICY

Your 100% satisfaction is important for us. We offer a 30-days FULL MONEY BACK Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email help@soapymate.com with the subject 'Returns' and include your order number, name, contact details and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

INTERNATIONAL TAXATION

NOTE: International Taxation does not apply to domestic US purchases and shipment.

International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.